When I came onboard with XCM and Xpitax this past Summer, I was quite familiar with the XCM workflow solution itself as well as with most of the team. I had spent time with them at various trade shows, and worked with them as fellow partners in CloudSolutions Alliance. The side of the house that I was less familiar with was our Xpitax outsourced accounting services business – and the international team behind those services.
I’ve since come to learn that in addition to our team in Braintree (and the handful of remote folks throughout the US), I have the pleasure of calling another group -developers and tax professionals from our Chennai and Bangalore offices – fellow Xpitax colleagues as well.
During my first few weeks on the job, I asked a lot of questions about the international Xpitax team. Who are they? Does the same team work with one client or is it more like a call center environment? What are the conditions like in our India offices? How do our clients communicate with our team in India? I was definitely feeling a bit out of my element, and a tad unsure of exactly how to explain the way our outsourcing model really works…mostly because it was just a big unknown. Naturally, most of us don’t care too much for the unknown, so I figured if I need to sell these services, first I have to believe in the model myself – which means get educated.
Well a few weeks ago the world got a little bit smaller. After a recent trip to India, our Founder and CEO (yes, Professor Workflow himself, Mark Albrecht) addressed our U.S. team with a plea to unify our multiple offices. With that in mind, our VP of Client Services, Colleen Osborne (with some help from Facebook), created an interactive platform for our teams to communicate, share photos & ideas, and learn about each other. I’m sure some might say I’m just easily amused, but seeing photos of our team and having the opportunity to wish them a happy holiday (last month they celebrated Vinayaka Chathurthi, a national holiday in India) completely brought these people to life, and gave me a whole new perspective on this part of our company.
Just as important, it proved once again that technology can truly bridge the gap in physical miles – and even time zones. Without platforms like Facebook, the Xpitax team would still be a list of emails in our Outlook contact group “Chennai”, but with the medium to interact with them, I’ve begun to make a whole new set of friends. Likewise, without solutions like XCM, the outsourcing model of Xpitax wouldn’t be anywhere nearly as successful as it is today, where an accounting firm can track the status, open points, estimated completion date, number of open items remaining, and several other elements of any outsourced return, anytime (most firms don’t even have that much control over returns or projects inside their own firms, let alone one that is being completed by someone half-way around the globe). With Cloud-based tools like these, geography instantly becomes a non-issue, and productivity becomes the big priority.
With the launching of the new Xpitax Facebook group, I decided to post some photos from a recent company outing we had in Cape Cod, figuring it would give the India teams a chance to see some of us outside of the typical work setting. I was caught by surprise (in a great way) when photos appeared just hours later showing Colleen and a few of the folks from the team in India at the beach during her recent visit. I guess the old adage is true – it really is a Small World After All!